I recently had an opportunity to speak to a group of health care professionals from a mid-sized university health center. As I was preparing for my presentation, I did a little research on this particular health center and discovered a few positive surprises – they had a documented philosphy of care! The Director invited me to speak to her staff about two topics: 1) drug updates relevant to clinic dispensing and 2) my thoughts about the patient experience as it relates to a student health center.
This clinic already had a wonderful approach to wellness and caring for the "whole person". Offering alternative medical services such as acupuncture, chiropractic, massage therapy, yoga/meditation and reiki they had identified mechanisms to add value to their patients and focus on their wellness. Underlying their services are seven "components" of wellness that serve as a foundation for their philosophy of care. Though our service to them centers on medication dispensing, injectable drugs and medical supplies, I was impressed with their overall philosophy around wellness and witnessed numerous best practices.
We had a delightful discussion about student health and the care experience. As I left the clinic, I realized that they "got it". They take pride in the care they give their students and accept the responsibility to make a difference. I would certainly feel better knowing that my child was in their caring hands.